Practice Manager

This is a technical management role with architecture depth. The Practice Manager must be credible with architects, engineers, customers, sales, and AWS stakeholders, while remaining focused on building a scalable practice rather than acting as the default hands-on architect. The role partners closely with AWS Technical Delivery Excellence, AWS Strategy, Solutions Architecture, Sales, and Delivery leadership to ensure that customer commitments are achievable, teams are properly allocated, and engagements are executed to a consistently high standard.
Core Accountabilities
1. AWS Practice Growth and Operational Leadership
Translate AWS practice strategy and growth targets into workforce, capability, delivery, and investment plans.
Build a scalable operating model that supports growth across AWS migration, modernization, cloud foundations, platform engineering, security, application modernization, data, AI, and managed cloud capabilities.
Establish and run the operating cadence for pipeline visibility, staffing, utilization, delivery health, capability development, and internal priorities.
Identify gaps in skills, capacity, leadership coverage, tooling, and delivery processes; develop practical plans to address them.
Partner with AWS alliance, sales, solutions, strategy, and delivery leaders to align practice capacity with market demand and customer commitments.
Support annual planning, forecasting, hiring plans, investment cases, and practice-performance reporting.
2. Workforce Allocation, Bench and Utilization Management
Own allocation decisions for AWS Platform Services personnel, balancing customer priority, technical fit, employee development, utilization, and delivery risk.
Maintain an accurate forward-looking view of project demand, roll-offs, bench, skills availability, and capacity constraints.
Create clear plans for every benched team member, including near-term placement, billable enablement, certifications, internal assignments, and targeted skill development.
Work across AWS Technical Delivery Excellence, AWS Strategy, Solutions, Sales, and Delivery to understand resource requirements and resolve competing demands.
Escalate material capacity, utilization, or staffing risks early and recommend decisions to senior leadership.
Improve staffing speed, reduce avoidable bench time, and ensure that critical customer work is staffed with the appropriate level and skill mix.
3. Delivery Execution and Customer Outcomes
Own the operating health and execution quality of the AWS Platform Services portfolio, including delivery governance, project reviews, recovery actions, and follow-through.
Ensure delivery teams have clear roles, appropriate staffing, realistic plans, and timely access to technical escalation.
Implement consistent mechanisms to monitor scope, schedule, quality, customer satisfaction, margin, utilization, and delivery risk.
Partner with Principal Architects and AWS Technical Delivery Excellence on technical health checks, architecture assurance, strategic-program oversight, and red-project recovery.
Ensure that delivery issues are surfaced early, assigned to accountable owners, and driven to resolution.
Promote repeatable delivery methods, reusable assets, strong documentation, lessons learned, and continuous improvement across engagements.
Engage directly with customers when leadership intervention is required to reset expectations, resolve execution concerns, or protect delivery outcomes.
4. People Leadership, Performance and Talent Development
Provide direct people leadership for AWS Platform Architects, engineers, consultants, and delivery leads within the customer execution team.
Set clear goals and expectations; conduct effective one-on-ones, performance reviews, coaching, feedback, recognition, and corrective action when required.
Develop team leads and senior contributors so that ownership and decision-making are distributed rather than concentrated in a small number of individuals.
Create career-development plans aligned to AWS practice needs, employee strengths, billable demand, and progression pathways.
Partner with Principal Architects to provide deep technical mentoring and evaluate readiness for progression from Platform Architect to Principal Architect.
Own certification planning and tracking, ensuring that certification investments support real delivery capability and AWS partnership requirements.
Build an inclusive, accountable culture that values customer outcomes, technical quality, communication, ownership, collaboration, and continuous learning.
Lead hiring, onboarding, succession planning, retention, and performance calibration for the Platform Services organization.