Av Field Engineer

You'll be responsible for diagnosing, troubleshooting, and resolving issues across a wide range of enterprise AV systems, including:
Custom Control Systems: Crestron DM & NVX, AMX
Complex AV Systems in executive boardrooms and conference centers
Video Conferencing Systems
AV over IP (AVoIP) across LAN, WAN, and internet environments
Audio DSP Systems: amplifiers, speakers, microphones
Projection Systems & Displays
Video Walls & Digital Signage
RF Systems (basic exposure - analog & digital)

Key Responsibilities
Troubleshoot system, signal, and connectivity issues using a multimeter and diagnostic tools
Perform preventative maintenance on client systems
Conduct site surveys to support service agreements and quotes
Write clear, concise service reports and system documentation
Manage multiple service calls and priorities independently
Interface professionally with enterprise-level customers
Lead and mentor junior/intermediate field technicians when needed

What We're Looking For
3+ years of AV field service experience (5+ years of installation experience considered)
Strong troubleshooting mindset - you know how to isolate and resolve issues
Hands-on experience with Crestron and/or AMX systems
Comfortable working in executive and customer-facing environments
Own basic hand tools and understand proper field practices
Strong written and verbal communication skills

Preferred Qualifications
CTS certification (highly preferred)
Two-year technical degree or equivalent hands-on experience