Strategic Operations & Program Management

The Strategic Operations & Program Management role sits within the Communications & Public Affairs organization and serves as the operational backbone of the social team. The team drives clarity, speed, and efficiency by leading strategic planning, program management for large-scale initiatives, operational governance, and cross-functional coordination.
We are seeking an Program Manager to own the end-to-end planning, execution, and delivery of large-scale social, creative, and communications programs while simultaneously establishing and maintaining the governance frameworks that ensure operational excellence across the organization's social media channel ecosystem. This person will partner cross-functionally with creative strategists, social teams, communications leads, security, legal, brand, and external agency partners to maintain flawless execution and governance across high-priority initiatives spanning flagship events, product launches, policy campaigns, and organizational programs.

Responsibilities

Program Management & Execution

Drive end-to-end project management for large-scale, cross-functional programs and campaigns across the team, including flagship events, product launches, and policy/social campaigns.
Develop project plans, timelines, RACI frameworks, and workback schedules.
Coordinate across creative, social, communications, and public affairs teams to align workstreams, manage dependencies, lead status meetings, and track deliverables.
Identify risks, escalate blockers, and drive resolution across stakeholder groups.
Support strategic planning processes including roadmapping, resource allocation, goal-setting, and organizational process development.
Partner with external agencies and vendors on deliverable alignment and timelines.
Support the expansion of centralized program management capabilities across the Communications & Public Affairs organization.
Improve processes that support content movement from planning through publication.

Social Channel Governance & Administration

Own operational governance across the organization's social media channel ecosystem.
Maintain channel access management processes, including onboarding, offboarding, permissions reviews, and audit readiness.
Partner with Security, Communications, Legal, and Brand teams to ensure appropriate controls are in place across social platforms.
Manage credential governance, authentication processes, and access documentation.
Establish and maintain channel ownership records, escalation paths, and operational standards.

Operational Excellence & Process Improvement

Build and refine scalable operational processes, templates, workflows, playbooks, and frameworks.
Support workflow documentation, knowledge management, and tool migrations.
Create and maintain centralized documentation for channel management, governance policies, and operational procedures.
Identify operational risks and implement solutions that improve efficiency, compliance, and scalability.
Lead periodic audits to ensure permissions, documentation, and access records remain accurate and current.
Identify opportunities to automate manual workflows and improve operational efficiency.

Brand & Asset Governance

Manage distribution and maintenance of brand guidelines, creative standards, and approved social resources.
Ensure teams and partners have access to approved brand materials and platform requirements.
Partner with creative teams to establish governance frameworks that support brand consistency across channels.

Cross-Functional Partnership

Collaborate closely with Creative, Communications, Production, Brand, Legal, Privacy, Security, Marketing, and Public Affairs stakeholders.
Serve as the primary operational point of contact for questions related to social channel governance, access management, and program execution.
Coordinate workstreams, manage dependencies, and drive resolution of blockers across teams.

Reporting & Visibility

Track operational metrics related to channel management, governance compliance, program delivery, and process effectiveness.
Develop reporting and dashboards that provide visibility into channel health, access management, program status, and governance initiatives.
Support budget tracking, OPEX management, and resource planning as needed.

Minimum Qualifications

7+ years of experience in Program Management, Creative Operations, Marketing Operations, Social Media Operations, Digital Production, or related fields.
Demonstrated experience managing large-scale, multi-stakeholder programs with complex timelines and cross-functional dependencies.
Experience managing operational processes for large-scale social media programs or content organizations.
Experience administering access controls, workflows, or governance programs across multiple stakeholders.
Strong organizational and project management skills with exceptional attention to detail and the ability to manage multiple workstreams simultaneously.
Excellent written and verbal communication skills with the ability to distill complexity into clear updates for leadership and cross-functional partners.
Proficiency with project management tools such as Jira, Asana, Airtable, or similar platforms.
Experience building operational processes from the ground up and scaling them across teams.
Proven ability to work autonomously and prioritize effectively with minimal supervision.
Experience operating in fast-paced environments with multiple competing priorities.

Preferred Qualifications

Experience supporting enterprise social media programs for global brands.
Experience supporting executive-level events or large-scale campaigns, including product launches, conferences, or tentpole moments.
Experience working with external agencies and vendor management.
Familiarity with platform administration tools, content publishing systems, and digital asset management solutions.
Experience with LinkedIn Business Manager, Meta Business Suite, TikTok Business Manager, YouTube Studio, Sprinklr, Sprout, and password management tools.
Experience partnering with Security, Legal, Privacy, or Compliance teams.
Experience creating governance frameworks, policy documentation, and operational playbooks.
Experience with budget tracking, OPEX management, or resource planning.
Familiarity with social channel governance, community management, or publishing workflows.
Strong analytical mindset with the ability to use data to drive operational improvements.