Associate, Client Service

Summary:

The Client Service Associate supports advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role builds foundational technical knowledge, develops client communication skills, and learns to manage custodial work with guidance from senior team members. The CSA takes ownership of their responsibilities from initiation through completion, escalating complex matters as needed.

Essential Duties and Responsibilities:

Process account onboarding, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and general account maintenance
Handle asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, and journals
Support retirement account rollovers, reconciliation of transferred assets, and annuity rollovers with guidance
Assist with Separately Managed Account and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters
Assure accuracy and timeliness of all custodian work

Technical Expertise

Build foundational technical knowledge in operational matters
Learn custodial bulletins and procedures
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes

Team Collaboration

Observe and learn from client meetings within areas of expertise
Receive training and mentorship from Senior Client Service Associates and leadership
Provide support to Advisor Associates, Lead Advisors, and Service Advisors
Support process improvement initiatives and follow established procedures
Assist in maintaining standard templates, policies, procedures, and materials
Embrace and adopt new technology solutions
Contribute positively to office culture, morale, and team collaboration
Escalate issues and requests to appropriate personnel when necessary

Qualifications:

Bachelor’s degree in Finance, Economics, or a related field preferred
Relevant experience in financial services or a related industry
Strong computer skills, including proficiency with Microsoft Office Suite
Experience with CRM systems and custodial platforms preferred
Excellent organizational and time management skills
Commitment to professional growth and development
Client Service Excellence

Strong client orientation with focus on creating positive experiences
Professionalism and developing communication skills (verbal and written)
Willingness to learn issue resolution techniques
Interpersonal skills and relationship development abilities
Operational Excellence

Strong organizational, planning, and prioritization skills
Attention to detail and commitment to delivering quality work
Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
Developing problem-solving and decision-making capabilities
Willingness to build technical proficiency in relevant systems and custodian platforms

Professional Development

Quick learner with the ability to adapt to new challenges.
Open to change and committed to continuous improvement.
Technology-oriented, with a focus on incorporating best practices.
Proactive in seeking feedback and asking questions

What We Offer:

Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, and more. The base salary range for this position is $70,000 –$80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.