Lead ERP Implementation Specialist

We are seeking a Lead ERP Implementation Specialist. In this role you ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond.

This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.

Role Responsibilities:
own end-to-end ERP implementations and long-term customer relationships

deliver best-in-class onboarding, go-live execution, and ongoing CX excellence

collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback

establish and evolve implementation methodologies, processes, and operational standards

challenge the status quo of what world-class ERP customer success looks like

drive outcomes that meaningfully accelerate customer adoption and satisfaction

Requirements:
Hardcore work ethic and high agency

3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory

Strong preference for an accounting or audit background

Deep understanding of ERP systems, finance workflows, and implementation best practices

a customer-service extraordinaire who loves solving complex problems

Ability to thrive in fast-moving, early-stage environments with high ownership

Expertise in Accounting, audit, ERP systems, CPA