Front Desk/Practice Manager - Healthcare

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn for over 40 years. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

We are seeking a Front Desk/Practice Manager to manage the day-to-day functions of the front desk operations units such as front desk, call center, patients management, and projects management.

Essential Duties and Responsibilities include but not limited to:

Oversee the day-to-day supervision and management of front desk functions
Familiarize with front desk functions to be able to provide coverage as needed
Manage staff’s performance. Hire, Train and manage staff
Create employee schedule (Annual Leave, Scheduled day’s off, Saturday schedules) and distributing to staff.
Monitor Time and Attendance daily, making sure all employees have punched in and out for their required shifts.
Ensuring staff work within their allocated working hours and not work over their contracted hours. Ensuring approval is received from Senior Staff should extra hours be required.
Manage patient flow by monitoring wait time, cleanliness, and staff performance.
Keep an open line of communication with Senior Management (report any office-related issues, employee behavior, etc.) Daily email to Senior Staff informing of any staff absences. Maintain a positive environment where Providers and staff all work together professionally.
Liaise closely with Human Resources to maintain office policies as necessary and to evaluate and manage staff performance.
Ensure staff are kept neat and clean, with staff in proper attire (including name badge) and comply with all front desk responsibilities and mandatory required training. Ensure all office staff are working at their optimum and providing adequate guidance.
Handle all patients’ complaints over the phone and in person, resolve with necessary staff or direct to appropriate department heads.
Attend monthly QI/Risk Management meetings to work and improve quality and assess in regard to front desk.
Schedules patient appointments. Reach out to patients with appointment inquiries via website, overnight message center and monitor patient portal activity. Verifies accuracy of patient insurance and demographic information.
Close working relationship with management and patient navigators to ensure web registration and improve kiosk usage.
Oversee front office collection of co-payments and balance daily deposits.
Performs other related duties as assigned by supervisor or management

EDUCATION/EXPERIENCE REQUIREMENTS:

Associates Degree; Bachelor’s degree preferred
Three years experience in health administration including two years experience in a clinic & front desk
environment.
Other Related Skills/Experience and requirements:

Excellent with Microsoft Word, Excel Spreadsheet, and other computer applications and information systems.
Knowledge of eClinicalWorks (eCW) system and electronic health record
Experience working with disadvantaged populations helpful and knowledge of health disparities highly desired.