Assistant Front Office Manager

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review, submit for approval, and order capital budget items as required.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Position Requirements

Associate or Bachelor’s degree preferred.
1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program