Conference Center Technology Specialist

Responsibilities:

Deliver White Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high pressure situations.
Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish.
Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences.
Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non technical users.
Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams.
Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use.
Maintain equipment inventories and update local and firmwide documentation, processes, and procedures.
Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.
Qualifications:

Education or Advanced AV technical training or equivalent hands on experience supporting high level events in a fast paced environment.
5 7 years of professional audio visual (AV) experience in a conference center or similar setting.
AVIXA Certified Technology Specialist (CTS) certification.
A strong commitment to delivering exceptional, anticipatory service and exceeding client expectations.
Strong knowledge of Cisco codecs and configurations, Crestron systems, Q SYS audio, and the ability to read AV drawings for tier one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications.
Working knowledge of Microsoft PowerPoint and Adobe Premiere for video editing and presentation support.
Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.