Executive Director, Product Management

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Executive Director of Product Management is a strategic and detail-oriented leader who has proven experience delivering outcomes at scale with excellence and measurable results. You will ensure best-in-class products for New Yorkers by cultivating high-performing product managers, aligning cross-functional stakeholders, and leading teams.

Responsibilities will include:
- Build strategic relationships with senior leaders across agencies and disciplines to deliver SPEED objectives to shorten the new construction permitting;
- Engage non-technical stakeholders on complex topics in plain language informed by strong technical fluency;
- Lead, manage, and coach a team of product managers to deliver outcomes to New Yorkers;
- Model and promote evidence-based problem solving to identify and define new digital product opportunities;
- Identify new trends, technology and strategic relationships to build scalable products for New Yorkers;
- Set up teams for success and help to navigate organizational roadblocks;
- Present to a large variety of audiences in plain language, clarifying complex problems simply and with clear priorities;
- Demonstrate high design standards and inclusion to build a diverse, high-performing team;
- Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning.
- Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.