Principal Automation Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Job Description
The successful candidate will serve as a Principal Automation Engineer for the Infrastructure Management division and will provide Site Reliability engineering to all current and new automation services, write/update/maintain code, highest point of escalation, lead design sessions manage personal work as well as work of DevOps Engineers.

Responsibilities will include:
- Provide Site Reliability Engineering support for all current and new automation services, ensuring reliability, performance, and uptime targets are met.
- Write, update, and maintain infrastructure and automation code, including CI/CD pipelines, IaC modules, and monitoring/alerting scripts.
- Serve as the highest point of escalation for production incidents, lead root cause analysis, and drive resolution for complex platform issues.
- Lead design sessions for new services, cluster expansions, and platform improvements to align architecture with scalability and security requirements.
- Plan and prioritize own workload while also managing, coordinating, and reviewing work of other DevOps Engineers to meet delivery timelines.
- Act as the technical owner for production environments, enforcing standards, documentation, and operational best practices across the team
- Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.