Product Manager

Job responsibilities
Observe operational workflows through structured shadowing to understand friction points, exceptions, and control needs
Define product vision and a sequenced roadmap for lender insurance capabilities and supporting tooling
Convert operational insight and data into clear, testable requirements and prioritized backlog items
Make authoritative decisions on scope, requirements, assumptions, and delivery tradeoffs to maximize outcomes
Define workflows, controls, and audit-ready traceability expectations within delivered solutions
Partner with technology and governance stakeholders to align intent, constraints, and delivery approach
Drive end-to-end integration thinking across platforms, vendors, and operational handoffs
Own backlog refinement and readiness to enable releasable increments and predictable delivery
Establish and monitor product metrics tied to quality, cycle time, and exception reduction
Lead continuous improvement by reviewing performance, root causes, and control effectiveness

Required qualifications, capabilities, and skills
Demonstrated ability to build deep business understanding through structured immersion in frontline work
Experience analyzing operational data and process artifacts to identify root causes and requirements
Proven ability to translate operational complexity into clear requirements and defensible priorities
Strong decision-making and ability to communicate rationale aligned to outcomes, risk posture, and feasibility
Prior experience owning a backlog and defining outcomes in a regulated or control-focused environment
Ability to operate effectively at the intersection of delivery, governance, controls, and auditability
Skilled in driving clarity through ambiguity and shaping problems into actionable work
Ability to define acceptance criteria that withstand operational scrutiny and fit the operating model
Experience working across multiple systems and teams in integration-heavy, end-to-end workflows
Strong stakeholder management, serving as the single source of truth for business intent and outcomes

Preferred qualifications, capabilities, and skills
Experience partnering with risk, compliance, audit, or control functions to design traceable and testable controls
Experience building and using product metrics to reduce exceptions and operational friction
Experience delivering modernization in systems of record and integration-heavy landscapes
Familiarity with scaled Agile delivery practices and regulated delivery governance
Domain exposure to insurance operations or lender insurance processes