Court Services Coordinator

POSITION SUMMARY

Under the direct supervision and leadership of the Borough Manager, the Flex Court Services Coordinator (CSC) will support day-to-day operations and collaborate with the existing borough staff to promote the usage of research-based practices and policies and manage the implementation of the agency’s Release Assessment through the pre-arraignment interview process, bail expediting services, partnerships with key court stakeholders and court date/warrant notification efforts. The coordinator will be assigned to a borough-based worksite where they will oversee the new programming data collection and work performance of Pretrial Associates. This position will also be responsible for project implementation, basic project management, and quality assurance. The position would also need to work with the Office Manager and Pretrial Program Coordinator. The coordinator supports the Agency’s efforts to process defendants for arraignment in a timely manner, ensuring the flow of information between NYPD, Department of Corrections, and the Office of Court Administration. This position oversees the Pretrial Associates on each shift and working collaboratively with their co-coordinators.

PRIMARY RESPONSIBILITIES

OPERATIONAL

Possesses expertise in understanding, applying, and explaining CJA programs and release assessment tool to peers, other colleagues, and stakeholders
Engages in direct service with vulnerable populations across the pre-trial continuum, examples include youth and their families, veterans, homeless, etc.
Collaborates with the Borough Manager (BM) to inform and implement strategies that divert at risk populations from unnecessary pretrial detention while maintaining public safety; these strategies include the pre-arraignment interview, bail expediting program, court observation program, among others.
Provides enhanced notification and support as necessary for vulnerable populations to support court preparation and attendance
Collaborates with all levels of Operations staff to develop and improve systems to support bail payment facilitation and service offerings, as well as family contact pre- and post-arraignment
Participates in training on building positive and healthy relationships with vulnerable populations, conflict resolution, motivational interviewing, and other topics; implements the use of these gained skills throughout the work
LEADERSHIP

Supervises the work of Pretrial Associates (PTAs) as they gather information from newly arrested individuals to determine their eligibility for release on recognizance (ROR)
Monitors and supports the work of PTAs and interns as they observe and gather data from in-court engagement and new pilots
Monitors the following work: data entry and verification efforts of the contacts provided by newly arrested individuals, transcription of Clients criminal history records, and potential bail sureties for Bail Expediting Program (BEX) and Court Operations.
Monitors the efforts made by Pretrial Associates and works with borough management to ensure that staff are productive during their shifts in their entirety
Leads by example to ensure that all levels of CJA staff are informed of the agency values and motivated to perform duties in line with values and job expectations
Oversees daily site operations, including but not limited to workflow and distribution, quality assurance, and scheduling
Trains new and current PTAs in all aspects of the agency protocols
Evaluates the performance of new Pretrial Associates during their probationary period and tenured PTAs on an annual basis
PLANNING AND PROBLEM SOLVING

Able to be flexible and creative to solve problems on the job; must be able to multitask in order to achieve agency goals.
Reviews all daily reports and prepares monthly bail expediting reports on program activity to ensure efficacy
Proactively troubleshoots any issues with programs, services, reports, facilities, or court issues – required to report successes, complaints, and challenges if identified, observed, or received from staff
Assists in the compilation of statistical data and report compilation
Participates in agency studies, operational initiatives, research and/or other special projects
Notifies and proactively works with the Office Manager and the Borough Manager if any office, facility, and/or IT issues arise; identifies solutions to ensure all services are properly maintained and implemented
Participates in monthly individual supervision meetings with the Borough Manager for professional development and ongoing communication/feedback
Attends monthly town hall meetings, as well as additional meetings, to engage with all levels of staff. This may be subject to attendance outside of scheduled work hours.
PARTNERSHIP MANAGEMENT

Collaborates closely with court partners on bail expediting and notification efforts. Partners include the defense bar, prosecutor offices, NYPD, Office Court of Administration, Mayor’s Office of Criminal Justice, and Department of Correction Staff
Represents CJA at national and state conferences, recruitment events, and establishes/maintains good working relationships with interacting agencies as needed
Participates in meetings as necessary with the Mayor’s Office of Criminal Justice and other agencies to provide a continuum of services
Other tasks as outlined by the Borough Manager, Associate Director of Pretrial Services, and/or Manager of QA, QI & Strategic Initiatives.

DESIRED SKILLS

Energetic and motivated, with the ability to be innovative and resourceful
Ability to take direction and work independently, as well as collaboratively
Passion for working with youth and other vulnerable populations with a sense of compassion and understanding
Open to learning new methods of working with youth and other at-risk populations while incorporating best practices
Ability to multitask and communicate effectively with diverse communities, families, and stakeholders
Strong problem- solving skills, using informed decision-making and good judgement
Demonstrated ability to build relationships and networks of value to organizational mission
Manages multiple priorities using good self-management and time management skills
Strong interpersonal skills with the ability to quickly respond to employee concerns about workflow
Adjusts quickly to changing priorities and conditions, copes effectively with complexity and change.
Reaches out to peers and cooperates with co-coordinators to establish an overall collaborative working relationship.
QUALIFICATIONS

Bachelor’s Degree in Social Service/Social Work, Criminal Justice, Criminal Psychology, or related field a preference.
Internal candidates must have 2 years of employment as a PTA or comparable experience in another title. Candidates with prior supervisory experience are also encouraged to apply.
Excellent working knowledge of Microsoft Word, Excel, Outlook, and other computer systems is essential.
Willingness and ability to work any assigned tour, as needed, to include evenings and weekends.
Comfortable acting as a liaison and advocate across all pretrial settings; examples include Central Booking, court, community, etc.
Knowledge of the NYC Criminal Justice system and/or work experience in pretrial justice is preferable.
Excellent organizational, multitasking, communication, and interpersonal skills
Proficient computer skills, data collection, and writing skills.
LOCATION: The Bronx

SALARY: $71,609.72 + $5,012.68 - night differential annually

Note: This role is 100% in person. Terms and conditions are subject to change based on business needs and prevailing public health guidelines.