Accounts Receivable Manager

Overview:

Every building we manage runs on the money it collects. Common charges, maintenance, assessments, late fees, transfer and move-in fees, sublet fees — hundreds of line items a month across thousands of units, each one belonging to a different building's books and a different board's expectations.

The Accounts Receivable Manager owns that collection engine end to end. You'll make sure charges are billed correctly and on time, cash is applied accurately, arrears are chased early and consistently, and every board knows exactly where their building stands. When a unit goes delinquent, you own the path from friendly reminder to payment plan to legal referral — and you make sure it moves, without anyone having to ask.

This is not a seat where you process a queue and go home. Our AR volume grows faster than we can add headcount, so the real job is designing the system: clean SOPs, aging discipline, automation, and AI agents that handle the repetitive follow-up so your team handles the judgment calls. You'll work directly with our Finance, Product Operations, and Account Management teams to build it.

What You’ll Do:

The full AR cycle across our portfolio: billing setup, invoicing, cash application, reconciliation, and month-end AR close
Aging and collections: own the aging report, set the follow-up cadence by bucket, and drive DSO and delinquency rates down, building by building
Delinquency escalation: late notices, payment plans, lien and legal referrals, and coordination with building counsel — with clean documentation at every step
Resident and board communication on balances: clear, firm, and human, including the hard conversations
Board-facing arrears reporting: an accurate, consistent, on-time picture of collections for every building, with the story behind the numbers
Special assessments and one-off billing events: set up, communicated, tracked, and collected
Bank, lockbox, and payment-processor reconciliation, and resolution of misapplied or unidentified payments
The AR SOP library: written, current, and specific enough that a new hire or an offshore teammate can execute without shadowing you
Automation and AI: partner with Product Operations to replace manual dunning, reminders, reconciliation matching, and reporting with tooling and agents
Controls and audit readiness: clean records, clear ownership, and no surprises for auditors or boards

What You Bring:

4+ years in accounts receivable, collections, or building/property accounting — property management, real estate, or a high-volume multi-entity environment strongly preferred
Working knowledge of NYC co-op and condo dynamics: common charges vs. maintenance, sponsor arrears, the lien and non-payment process, and what boards expect of a managing agent's fiduciary duty
Command of the AR fundamentals: aging, cash application, reconciliation, write-offs, and the discipline to keep them clean at volume
Comfort managing many sets of books at once, where each building is its own entity with its own board, budget, and rules
Strong process mindset: you look for the repeatable pattern in messy work and turn it into a system instead of a habit
Data fluency — you can pull it, question it, and build a clear narrative from it (Excel to a serious standard; SQL or a BI tool is a plus)
Clear, direct written communication. Collections is a writing job as much as a numbers job, and tone matters when the reader is a resident or a board president
High ownership and low ego. You chase the loose ends and close them
Composure under pressure and the willingness to hold a firm line politely
Nice to Have

Experience managing or coaching AR staff, including offshore teams
Hands-on AI usage in your own work — prompts, prototypes, scripts, or AI-built tools that remove work from your plate
Experience with property management and finance stacks (Yardi, MRI, AppFolio, Buildium, QuickBooks, Bill.com, Stripe) and automation tools (Airtable, n8n, Retool, Zapier)
Exposure to a fast-scaling operations business where the process changed under you more than once
Accounts payable experience — invoice intake, approval routing, vendor relationships, and payment runs. We're actively building out our AP process, and someone who understands both sides of the ledger will have room to take more