Bilingual Spanish and English - Call Center Representative

Responsibilities

Respond to inbound and outbound inquiries via multiple communication channels
Use multiple web-based applications for investigation and verification
Answer customer questions
Cure & rehabilitate customer accounts in arrears
Communicate the appropriate course of action to clients in a kind and professional manner
Build customer confidence in the services offered by the company
Complete follow-up calls on non-responsive accounts
Work as a team to achieve group and individual goals

Requirements

Strong work ethic with a passion for delivering outstanding customer service
Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
Detail-oriented
Excellent communication skills -- Spanish skills are an advantage
Previous call center/collections experience is not required but considered an asset

Benefits to Joining Propel

Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
Competitive salary and health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace

Salary Range

$18.00 – $18.50