Care Coordinator

What You’ll Get

Competitive Pay: $20-$23/hour (based on experience)
Additional Compensation:
Team-Based Profit Sharing Bonus
When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!

Comprehensive Benefits
Medical, Dental & Vision Plans
$0 healthcare for qualified individualsMental health support programs
401(k) with partial employer match
Paid Parental Leave
Commuter Benefits
Pet Bereavement Leave

What You'll Do:
Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team

What We’re Looking For
1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Veterinary industry experience preferred
Strong verbal and written communication skills with a warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences and working collaboratively as part of a team
Prior experience in veterinary medicine or animal care is preferred