AI Product Lead

We are hiring an AI Product Lead to own product strategy and delivery.

Every new customer and every new agent is a product launch. New workflows, new edge cases, new integration requirements, new constraints on how software must behave in a regulated environment. You will own that work from scoping through go-live and past it.

You will set the roadmap, decide what gets built and in what order, and stay accountable for whether it works in production. You sit between our customers, our operations team, and our engineers. Requirements come in from customer conversations and internal review. They leave your desk as written tickets an engineer can pick up and build.

What You'll Do
Own the product
Set and maintain the roadmap across all accounts, and defend the sequencing

Decide what is a one-off customer request and what becomes core product

Define success metrics before launch, including adoption, reliability, and cost, and report against them after

Own delivery
Run each new deployment from requirements through production go-live

Manage scope, tradeoffs, timelines, and quality

Make the call when scope and date conflict

Turn customer problems into shipped software
Gather requirements directly from customer stakeholders and the people doing the work

Write specs and tickets an engineer can build against without a follow-up meeting

Run the backlog in our ticketing system: write it, prioritize it, groom it, and keep it current

Translate technical constraints back into language a customer executive can act on

Plan for how the system behaves when the AI is wrong, and what the fallback is

Work with no playbook
Lead the first engagement in a new workflow or sub-vertical

Find the unknowns early and remove the risk before it hits a timeline

Lead the product team
Oversee the product team, with product managers and implementation specialists reporting to you

Mentor the team and keep it aligned on strategy

What We're Looking For
Must have
5+ years in product management, or a comparable role where you owned what shipped, such as technical program management, founder, or early employee wearing the product hat

Experience leading a team, or clear readiness to step into a team leadership role

A track record of owning a roadmap

Experience running work through a ticketing system such as Linear or Jira as the person writing and prioritizing the tickets

Comfort operating across customers, internal teams, and engineers in the same day, and adjusting how you communicate for each

AI fluency. You do not need to write code. You need to know what these systems do well, where they fail, and how to scope around that

Ability to sit with an operations team for two hours and come out knowing where the real bottleneck is

Experience shipping under ambiguity, with short timelines and incomplete information

Willingness to be the person accountable when something does not work

Preferred
Healthcare domain expertise: clinical or operational workflows, EHR/EMR systems, and how healthcare organizations make decisions

Familiarity with HIPAA, PHI, and regulatory constraints on automated decisions

Experience with LLM-based or AI-native products

Founder or early-startup experience