Product Manager

Role Mission:
As a Product Manager (PM) at Scope Labs, you will partner with Product and Leadership to drive product development for our clients. Starting with one core client engagement, you'll develop expertise in creating product specs, owning a feature roadmap, leading client communications, and coordinating with engineering. You will have the opportunity to grow into broader product strategy responsibilities, including opportunities to work with additional clients and spearheading internal product development process improvements.

Core Responsibilities:
Product Development
Document and organize client feedback and feature requests, prioritizing upcoming initiatives from your product intuition, internal feedback, client feedback, and user insights
Create clear, detailed product specifications following Scope Labs' established formats
Partner with engineering teams to shepherd features from conception to launch
Conduct QA testing to ensure high-quality deliverables
Identify opportunities for product improvements through customer calls, platform usage, and product analytics

Client Management
Lead client communications via Slack and other async channels, triaging requests and questions as needed
Participate in weekly client meetings, gradually taking on presentation responsibilities
Help maintain client roadmaps and provide updates on delivery progress

Process & Operations
Learn and champion Scope Labs' weekly release cycle process
Participate in sprint planning and engineering coordination
Help manage bug triage and prioritization
Suggest process improvements and proactively bring up what is / isn’t working
Growth Path - First 3 Months

Month 1: Foundation
Shadow client meetings and internal processes
Learn Scope Labs' spec writing approach
Develop deep understanding of 1-2 client's platforms, basic understanding of additional clients’ platforms
Begin drafting specs and owning feature development with Product mentorship

Month 2: Growing Ownership
Begin presenting in client meetings
Start to more fully take over client communications
Take point on spec writing
Begin coordinating directly with engineering team
Start managing parts of release process

Month 3: Independence
Lead entire client meetings
Own spec creation end-to-end
Own the feature roadmap end-to-end
Own all client communications
Manage feature delivery independently
Contribute to high-level product strategy discussions
Start expanding to an additional client as bandwidth allows

Additional Opportunities
Suggesting and implementing process improvements for Scope Labs product development organization
Contributing to internal product development discussions and broader strategic conversations
Learn from multiple client contexts and industries, leaning into areas that you are most excited about
Expand to additional client engagements after initial ramp-up
This is just a starter list… many more TBD!

Nice-to-Haves:
Familiarity with project management tools (e.g. Asana, Linear, Notion, Jira).
Experience working in cross-functional teams including product, design, and engineering.
Previous experience in client strategy or customer success roles at a high-growth company.