Patient Services Representative

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.
What we offer:
Health, Dental, and Vision Insurance
Paid Time Off
Family Building and Parental Leave Benefits
401(k) with employer matching up to 4%
Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources
Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation