LMSW Program Coordinator for Children Mobile Crisis Team

What You Will Do

Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.
Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.
Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.
Ensures established program financial targets are consistently met in all categories.
Educates and supervises team regarding client safety issues when in the field visiting with clients.
Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.
Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
Represents VNS Health on internal and/or external committees in the community when requested.
Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
For Mobile Crisis:
Participates in after-hours triage for screening referrals as needed.
Conducts field visits a clinical member of the Mobile Crisis team.
Participates in special projects and performs other duties as assigned.