Authorization Coordinator

Overview
We invite you to come be a part of a growing, cutting-edge health plans department and leading home care organization with over 130 years in the business. In this role, you’ll be responsible for efficiently handling authorization/service requests, collaborating across departments to resolve issues promptly, and ensuring effective and timely delivery of services.

What You Will Do

Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner

Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies

Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails

Coordinates with Providers and Members regarding authorization requests and/or activities

Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Qualifications
Education:

High School Diploma or equivalent required

Work Experience:

Minimum of two years of experience in a customer service role required

Excellent oral and written communication skills required

Advanced personal computer skills, including Word, Excel or Access required

Utilization Management experience preferred