Home Health Aide Supervisor

Overview
Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.

What You Will Do

Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.
Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
Maintains or grows caseload depending on resource availability.
Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
Participates in special projects and performs other duties as assigned.

Qualifications
Education:

High School Diploma or equivalency Required

Bachelor's Degree Preferred

Work Experience:

Minimum of two years of experience in customer service Required

Strong organization and administrative skills Required

Demonstrated problem-solving abilities Required