Pre-Exposure Prophylaxis (PrEP)

About the Role
The PrEP Retention Coordinator is a key member of our HIV Prevention team, supporting individuals at every stage of their PrEP journey. From outreach and education to retention, re-engagement, and adherence support, this role ensures patients feel informed, supported, and empowered to take charge of their sexual health.

You’ll work directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement and reduce barriers to care—while helping advance Mazzoni Center’s mission of health equity.

✨ What You’ll Do
Community Outreach & Education
Engage individuals at higher risk for HIV through outreach efforts and provider partnerships

Deliver culturally responsive education on HIV/STI prevention, PrEP, medication adherence, and harm reduction

Respond to PrEP inquiries with medically accurate, affirming, and sex-positive information

Patient Engagement & Navigation
Conduct initial PrEP consultations and assess patient needs and eligibility

Maintain consistent contact via phone, text, patient portals, and in-person visits

Identify and help address barriers to PrEP access, including insurance, medication access, and social determinants of health

Educate patients on starting, stopping, and re-initiating PrEP, and how to stay connected to care

Case Management & Retention
Support clinical teams by ensuring:

Quarterly provider visits and required lab work are completed

Medication refills and assistance program renewals are submitted on time

Patients receive appointment reminders and follow-up support

Conduct Rapid HIV testing as part of PrEP care

Link patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP)

Coordinate PrEP medication distribution and manage prescription tracking

Connect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when needed

Data, Reporting & Program Growth
Document all patient interactions accurately in the electronic medical record within 48 hours

Collaborate with leadership to analyze PrEP data, identify trends, and improve retention strategies

Support reporting on adherence, retention, and key performance indicators to strengthen program impact

🧠 What You Bring
Required
Bachelor’s degree in healthcare, public health, social work, or related field

1–2 years of experience in HIV prevention, case management, or patient counseling

Knowledge of PrEP and combination HIV prevention strategies

Strong organizational, communication, and interpersonal skills

Comfort working independently and collaboratively in a fast-paced clinical environment

Proficiency with electronic health records and Microsoft Word, Teams, and Excel

A demonstrated commitment to LGBTQ communities and the mission of Mazzoni Center

Preferred
Bilingual skills

PA HIV Testing Certification

🛡️ Clearances & Physical Requirements
Criminal Background, Child Abuse, and FBI Clearances required

Ability to sit, stand, and walk for extended periods

Ability to lift items weighing more than 35 pounds