Front Desk Specialist

Provide excellent customer service to patients and direct them to appropriate departments when necessary.
Manage patient check-ins and check-outs, ensuring accurate data entry.
Collect and verify patient insurance details, confirm eligibility and process any co-pays and payments at time of service.
Educate patients on insurance benefits, including in-network vs. out-of-network coverage.
Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers).
Schedule follow up appointments, document cancelled or rescheduled appointments.
Submit daily payment collection reports.
Manage record requests and releases in collaboration with Medical Records Department.
Open and close office.
Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.
All other duties as assigned.

Qualifications
Who you are:

Qualifications:

Strong knowledge of medical terminology, insurance processes, workers compensation, no fault and HIPPA regulations preferred.

Experience working in a clinical setting preferred.

Excellent written and verbal communication skills required.

Proficiency in using electronic health records systems, ModMed a plus and general office software (Microsoft Suite, Teams, Outlook)

Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast paced environment.

High school diploma or equivalent required.

What we offer:

Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.