Commercial Front Load- Roll Off Route Supervisor

Experienced Commercial Front Load & Roll Off Waste Supervisors – We Want to Talk to You….We are specifically looking for someone who understands that Commercial waste operations are about much more than getting trucks out of the yard. You need to know how to lead drivers, manage routes, solve service problems, take care of customers, protect valuable contracts, and run an efficient operation.

The Experience We're Looking For

Our strongest candidates will have hands-on experience managing Front Load and/or Roll-Off operations within the waste and recycling industry. You should understand:

Front Load and/or Roll-Off route operations
Commercial waste and recycling customers
Driver supervision and accountability
Routing, productivity and service efficiency
Customer complaints and service recovery
Commercial account and contract retention
DOT and operational safety requirements
Fleet and equipment coordination
Labor management and route coverage
Coaching, training and developing drivers

Commercial driving experience is a plus, but this is first and foremost an operations leadership position. We need someone who knows how to manage the business, not simply operate the truck.

Why Commercial Waste Experience Matters

Commercial customers have different expectations than residential collection.
Our Commercial Route Supervisors regularly interact with customers regarding service schedules, missed pickups, overloaded containers, access issues, contract concerns and changing service needs.
That means we're looking for a supervisor who can be both an operations leader and a strong customer advocate.
You'll need to know how to resolve problems quickly, communicate professionally and protect valuable customer relationships while representing Waste Pro.
There is also an important customer-retention and sales component to this position. Successful Commercial supervisors understand how great operations directly affect customer retention and revenue.

Why Waste Pro?

Waste Pro is committed to investing in our people, developing strong leaders, and promoting from within.

As a Roll-Off or Commercial Route Supervisor, you will have the opportunity to earn a quarterly safety bonus of up to $3,500 — up to $14,000 annually. This incentive rewards supervisors who demonstrate a strong commitment to safety, leadership, operational excellence, and protecting our employees and the communities we proudly serve.

In addition to competitive compensation and bonus opportunities, Waste Pro offers a comprehensive benefits package that includes:

Blue Cross Blue Shield medical insurance with a pathway to FREE healthcare
Dental and vision insurance
Supplemental insurance options
Company-paid life insurance
401(k) with generous company match
Paid vacation
Paid holidays
Paid sick time
Employee Assistance Program
Paid training
Career advancement opportunities

Build your career with a company that values safety, leadership, customer service, and long-term growth.

What You'll Do

As a Commercial Route Supervisor, you will oversee the safe, timely and cost-effective delivery of contracted services to Waste Pro's commercial customers.

Directly supervise Commercial drivers and daily route operations.
Meet with drivers at the beginning and end of their routes and communicate service, safety and equipment priorities.
Ensure required pre-trip and post-trip inspections are properly completed.
Monitor routes, productivity, yardage, tonnage, hauls and labor utilization.
Identify underperforming routes and make routing adjustments to improve productivity and control labor costs.
Route new service starts and coordinate container delivery, service schedules and removals.
Follow routes in the field to evaluate service quality, safety and productivity.
Respond to customer complaints, service issues and special service requirements.
Work directly with customers and drivers to resolve service problems before they become lost business.
Address overloaded containers, service changes and contract concerns, involving Sales when appropriate.
Work with municipal and governmental customers when necessary to ensure timely service.
Conduct route observations and coach drivers on safety, customer service, route cleanliness and truck appearance.
Identify driver training and performance-development needs.
Monitor driver attendance, route sheets, disposal tickets and DOT Hours of Service compliance.
Coordinate truck repair and maintenance issues with the shop to minimize operational downtime.
Assist with accident investigations, workers' compensation matters and property-damage reporting.
Train and orient new employees.
Conduct performance evaluations and address attendance, performance and disciplinary issues.
Reinforce Waste Pro safety practices and assist with weekly safety meetings.
Ensure equipment and Front Load containers are maintained to Waste Pro standards.
Drive or assist with routes when necessary to cover operational shortages or support drivers who fall behind schedule.

What You'll Need

Waste, recycling or commercial hauling experience is strongly preferred, particularly experience with Front Load and/or Roll-Off operations.
3–5 years of experience in waste, transportation, logistics, operations or related management; commercial waste experience is highly preferred.
Previous supervisory or management experience strongly preferred.
Demonstrated experience coaching and managing drivers or field employees.
Strong understanding of routing, productivity and daily field operations.
Proven customer-service and problem-solving skills.
Ability to professionally manage customer complaints and protect customer relationships.
Knowledge of DOT, OSHA, ANSI and applicable federal, state and local regulations.
Knowledge of Smith System and/or Decision Driving principles preferred.
Basic computer skills, including Microsoft applications.
Excellent verbal and written communication skills.
Ability to work independently, make decisions and resolve operational problems.
Ability to maintain a positive, professional approach with employees and customers.
Valid Class A or B CDL or the ability to obtain one within three months of hire, with a driving record meeting Waste Pro and insurance requirements.
Ability to work a flexible schedule, including weekends when necessary, and respond to operational issues by phone as needed.
High school diploma or equivalent.
Knowledge of first-aid techniques is preferred.