Concierge

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.
Pay rate: $20.48ph

Schedule: Thursday, Friday and Saturday (3:30pm - 11:30pm)

ESSENTIAL FUNCTIONS:

Greet guests and manage check-in and check-out procedures (30%)

Provide information about lodge amenities and community resources (20%)

Coordinate transportation & EMPOWER Program services and schedules (15%)

Respond to guest requests, concerns, and emergencies (15%)

Maintain organized front desk area and accurate guest records (10%)

Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

​High School Diploma or Equivalent​

Additional education or training in hospitality management or customer service is a plus.

Previous experience in hospitality, guest services, or a related field is preferred.

Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

Strong communication and interpersonal skills

Ability to work independently and multitask

Proficiency in Microsoft Office and multi-line phone systems

Excellent customer service and problem-solving skills

Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

Minimal travel required

PHYSICAL REQUIREMENTS:

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

Some manual tasks, such as carrying luggage or opening doors for guests, may be requiredduring guest interactions.

The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

The starting rate is $XX to $XX. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.