Front Desk Supervisor

The Role:

As a Front Desk Supervisor, you will support the front desk team and provide premier quality service to guests. The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.

Key Responsibilities:

Oversee reception desk opening and closing procedures.

Support the aesthetic condition and organization of the entire welcome/reception area.

Engage with clients, ensuring all are tended to and having a positive experience, providing excellent customer service to resolve issues.

Direct/Support the Front Desk Attendants and Host regarding daily workflows.

Troubleshoot reservation system challenges.

Oversee all transactions; managing the payment process.

Monitor gift package supply levels; re-stock when required.

Enforce uniform policy across the front desk and reception team.

Remain in constant communication with the Front Desk Manager or MOD, regarding workflow disruptions.

Perform other front desk-related tasks as needed.

Who You Are:

Have a minimum of 2 years’ experience in a client service setting, required.

Have at least 1-2 years of supervisor experience, required.

Possess excellent verbal and written communication skills, required.

Proficient in Microsoft Office, preferred.

Maintain company standards of luxury, glamour, warmth, energy, and accommodation.

Possess a strong customer service mentality with experience catering to high-end clientele.

Display a friendly, energetic, outgoing, and personable demeanor.

Have a heightened sense of organization and can follow detailed instructions.

Can prioritize, organize, and make appropriate judgment calls in a fast-paced environment.

Have the ability to stand for prolonged periods of time; bend and lift up to 20 pounds.

Must be flexible with their schedule. *Weekend and holiday hours will be required.

Why You Should Join Us:

Be part of a growing company and help continue to bring the AIRE Experience to Toronto for the very first time.

Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.

Enjoy 80% coverage on health benefits — because your well-being is at the heart of what we do.

Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.

Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city. 🫶🏽