Licensed Optical Manager

Job Description
Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!

What you'll do

Optical duties

● Work directly with customers to help meet all of their eyewear needs

● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

● Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

● Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor

● Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement

● Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants

● Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction

● Support general store systems, inventory databases, and business operations

Who you are

● A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years

● A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards

● Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team

● Passionate about the eyewear and retail industries

● A clear and effective communicator-you can break down technical terms for customers to easily understand

● Dedicated to going above-and-beyond to make customers (and your teammates!) happy

● Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

● Someone who takes your work very seriously, but not yourself

● Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)