Business Solutions Architect - PDEGO

What you'll do:
Define and evolve platform architecture standards and development guardrails across our core business systems
Partner closely with the SVP, Engineering and backend engineering on API and integration architecture
Evaluate and help the team adopt adjacent tools (Zapier, Make, n8n, Pipedream, Salesforce, Zendesk, etc.) as workflows expand
Provide architectural guidance and escalation support to the Business Solutions Specialists across business units
Engage directly with senior stakeholders to understand cross-business-unit operations and the broader ecosystem
Own the technical roadmap for platform scalability and maintainability
Lead complex data migrations across multiple business units
Contribute hands-on scripting/development work (integration scripts, workflow extensions) as needed
Support scoping and discovery for complex, multi-BU initiatives
Document standards, patterns, and best practices for the team
Define the team's AI enablement strategy — the standards, playbooks, and success metrics Specialists use to drive sustained AI adoption within business units, including tools like Claude Cowork
Own governance guardrails for AI-enabled workflows in partnership with Legal, InfoSec, and Privacy, ensuring new automation and AI use cases meet enterprise compliance requirements
Define measures of success for the Business Solutions platform and AI enablement program; use adoption and usage data to evaluate outcomes and inform roadmap priorities

Who you are:
8-12 years in solutions architecture, business systems architecture, or platform engineering, with substantial experience designing and scaling enterprise-grade no-code/low-code business systems, built to be secure, scalable, and well-governed, not just functional
Track record designing and scaling automation/workflow architecture across multiple business units or departments
Working proficiency in at least one scripting language (e.g., JavaScript, Python) for automation and integration work
Experience integrating no-code platforms with enterprise systems (CRM, ticketing, ERP) via APIs or middleware
Strong business acumen, able to translate business needs into technical architecture and back
Excellent stakeholder management; equally credible with engineers and business executives
A systems thinker and tool-agnostic problem solver, comfortable picking up new platforms as our stack evolves
Extensive A.I. experience implementing or using tools such as Claude Cowork, ChatGPT Work, Google Gemini
Experience building or leading a center of excellence, AI governance body, or platform governance function
Demonstrated ability to define measures of success and use data to evaluate outcomes and drive accountability
Experience working within enterprise environments with established governance, privacy, security, and compliance expectations
Nice to Have (not required)
Experience in music, media, or entertainment, particularly around rights, royalties, or metadata
Deep, hands-on Airtable expertise (our current core platform), including advanced automations and scripting extensions

What we give you:
You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next
Time off for a winter recess