Medical Office Receptionist

Position Summary
The Medical Office Receptionist provides frontline administrative support at an MCHC site, ensuring efficient patient check-in and check-out, accurate scheduling, and professional patient communication. As the first point of contact for patients, this role is critical in creating a welcoming, organized, and patient-centered environment.

Responsibilities
Patient Check-In & Scheduling

Greet patients upon arrival and perform check-in procedures, including verifying demographics and confirming appointment details
Schedule, reschedule, and confirm appointments via phone, in person, and patient portal
Inform patients about the Sliding Fee Discount Program and refer eligible patients as needed

Administrative Support

Collect, organize, and route patient forms, referrals, and medical records
Maintain a clean and professional front desk environment
Answer incoming calls and route messages appropriately
Ensure compliance with HIPAA and patient confidentiality standards
Report patient concerns or access issues to leadership
Perform additional duties as assigned
Qualifications
High school diploma or equivalent required
Minimum one (1) year of receptionist or administrative experience in healthcare or customer service preferred
Experience with eClinicalWorks (eCW) or similar EHR system preferred
Strong communication, organizational, and customer service skills