Key Holder

Compensation:

Range for this role is $18/hr - $21/hr plus eligibility for sales-based incentive programs

*Salary depends on several factors such as experience, skills, and geographic location*

What You'll Be Responsible For:

Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales

Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
Uphold all company policies, including loss prevention and operational procedures

*Responsibilities may change based on business needs*

What You'll Bring:

Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics
Strong selling instincts. You know how to understand the client, create openness, build rapport, and close a sale without pressure
Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling

Strong communication and relationship building that naturally build trust and long-term client loyalty
Brings positive, motivating energy and contributes to a collaborative, high-performing team environment
A self-motivated, goal-oriented mindset. You are proactive about generating business rather than relying on walk-in traffic

Qualifications/Experience We're Looking For:

2+ years experience in retail sales, preferably in a luxury environment
Proven ability to meet or exceed sales goals
Team player who thrives in a collaborative environment
Strong verbal and written communication skills allowing for effective communication with your customers
Comfortable with POS systems, CRM tools, and Microsoft Office
Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Benefits

Vince offers a competitive benefits package designed to meet the unique needs of our team members. Some benefits are provided automatically at no cost, and others require an active election. Those benefits include:

Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
401(k) with employer match
Generous paid time off plans for vacation, sick, and personal, as well as company holidays
Clothing allowance & merchandise discounts
$400 annual gym reimbursement
Mental health support tools and telehealth psychology and psychiatry
Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
Supplemental hospital indemnity, specified disease, and accident coverage
Pre-tax commuter benefits including transit and parking
Discounted pet, home & auto, and legal insurance