Discharge Coordinator

Job Summary:

The Discharge Coordinator works under the direction of the Case Managers and Social workers to provide support for discharge process and patient throughput. Performs follow up tasks identified by the discharge planners during the initial and ongoing phases of discharge planning process. Performs other duties as assigned and requirements that meets the need of the patient treatment plan.

Responsibilities:

Completes tasks related to transfer of patients to extended care facility including communicating with extended care facility related to bed availability, sending clinical referrals information via Care Port to next level care provider for review and acceptance, assuring all transfer documentation is shared with CBOs, working out transportation issues as it arises with completion of Transportation logs, Billing, etc.
Ensuring all communication is clear and confirmation for transfer to Skilled Nursing Facility, Home Health Care agencies, Hospices, Durable Medical Equipment companies and transfers to higher levels of care are received prior to schedule of transportation if needed.
Follow up on the above referrals by phone to ensure receipt of referral to intended company/facility and ensure all necessary information/documentation was provided. Receive and document authorizations requested.
Receive and respond to all fax/phone requests from facilities/companies and provided pertinent information to acquire approval/placement for patients needs on behalf of Care Mangers and Social Workers.
Keep updated list (and share information with staff) of all facilities, home care agencies and post discharge providers upon identification of any changes or addition to list of resources.
Upon request of the discharge planner, mass distribute patient’s information to facilities for acceptance and bed availabilities.
Confidentially secures requested information for the healthcare team as well as the patient/family.
Supports the Social Worker and Case Manager in tasks related to discharge to home/community including obtaining authorizations from MLTCs from SNF via Care Port, confirming community arrangements, providing requested information via phone or fax.
Coordinate discharges/transfers with Case Managers, Social Workers, and Transportation supervisor
Assists with QA/PI including data collection for process improvement projects, or any other administrative tasks assigned.
Appropriately communicates information in accordance with hospital policies and procedures.
Organizes and performs work effectively and efficiently.
Maintains and adjust schedule to enhance team performance.
Provide monthly reports and data collection on discharge planning process, organizational process flow, activities and vendor related interactions.
Demonstrates positive interpersonal relations in dealing with all members of the team.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Requirements:

Bachelor’s Degree in Health care or related field required
Two years of work-related experience in healthcare.
Understanding of Medical terminology and processes
Required proficiency in Microsoft Office Suite.
Highly organized analytical thinker with good problem-solving skills
Demonstrate excellent interpersonal skills and appropriate telephone etiquette