Senior Departmental Systems Analyst

Examples of Duties

Researches functional areas to determine information systems needs
Performs requirements analyses, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned department
Designs technical systems specifications
Provides input to consultants regarding systems needs and acceptability of alternatives
Evaluates systems to ensure that requirements are properly satisfied
Verifies vendor compliance with contract and work plan
Monitors systems performance and responds to systems emergencies
Troubleshoots, analyzes, and resolves system problems
Prepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and services
Prepares reports, systems training manuals, and technical systems documentation
Creates and modifies microcomputer programs
Develops advanced microcomputer analytical models and report programs using specified software packages
Designs advanced decision support tools and models used for decision making
Participates in department information security, disaster recovery, and safety programs
Participates in evaluation and awards of contracts to information systems vendors
Oversees, trains, and motivates assigned staff

May be required to perform other related job duties

Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Computer Science, Information Systems, or a related field

Experience
Three years of relevant experience performing systems analysis or computer programming work; some positions in this class may require specialized experience in area of assignment
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

Experience implementing, managing, or administering Board Management and/or Records Systems according to best practices or industry standards

Experience developing and managing data analytic reports with advanced proficiency in Excel and Structured Query Language (SQL)
Experience analyzing operational processes and workflows, evaluating alternatives, and providing recommendations
Experience providing customer service to diverse stakeholder levels, including executives, elected officials, and the public at large and communicating effectively across technical and non-technical groups
Experience implementing and/or managing machine learning (ML) or natural language processing (NLP) or artificial intelligence (AI) projects positioned at the intersection of technology and business

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Theories, principles, and practices of specified application areas, systems analysis, and statistical methods
Applicable local, state, and federal laws, rules, and regulations governing information systems
Capabilities of large-scale computer systems
Principles of supervision
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Analyzing and designing data processing systems in a specified application area

Managing projects, applications, and programs
Troubleshooting system problems
Navigating and customizing web-based collaborative platforms, such as SharePoint

Analyzing situations, identifying problems, and recommending solutions
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives

Training users in implemented systems
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
Perform complex systems analyst work
Prepare comprehensive reports and correspondence
Determine strategies to achieve goals
Meet tight time constraints and deadlines
Multi-task and work in a fast paced, team-oriented environment
Think and act independently

Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Work effectively in a team environment
Interface with internal business units; create and foster effective partnerships with internal stakeholders
Read, write, speak, and understand English

Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job

Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions
Typical office situation
Close exposure to computer monitors and video screen

Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required