Senior Business Solutions Specialist

Role Summary

The Senior Business Solutions Specialist is the trusted day-to-day partner for a dedicated portfolio of business units spanning US and international markets, owning the full solution lifecycle from discovery through delivery, while mentoring the broader NYC Specialist team.

Key Responsibilities

Serve as the primary point of contact for your assigned business units
Run discovery, scoping, and requirements-gathering sessions independently
Build and maintain business systems, automations, and workflows supporting label, marketing, and release operations
Write specs and requirements for integrations with internal Sony Music systems

Lead data migrations for assigned business units
Test solutions with end users and incorporate feedback quickly
Share best practices with the broader team, contributing repeatable patterns and playbook content to support other junior Specialists
Escalate architecture/platform-level questions to the Architect
Identify opportunities to centralize and standardize workflows across assigned BUs

Lead enablement and change-adoption efforts within your portfolio – training business users to use AI tools (e.g., Claude Cowork) to solve their own recurring problems, not just handing off finished solutions
Define success metrics for initiatives in your portfolio and use adoption/usage data to evaluate outcomes and guide iteration
Ensure initiatives align with governance, privacy, security, and compliance requirements, partnering with the Architect and relevant stakeholders (Legal, InfoSec) as needed

Required Qualifications

5-8+ years in business/systems analysis, solutions consulting, or enterprise no-code/low-code platform administration, with the judgment to build solutions that are secure, scalable, and well-governed
Demonstrated ability to run point independently with senior business stakeholders
Strong requirements-gathering, process-mapping, and documentation skills

Experience with data migrations
Comfortable managing multiple concurrent projects and business units
Extensive A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini
Basic scripting, SQL, or automation-logic familiarity
Tool-agnostic and adaptable to learning new platforms as workflows expand

Experience leading change adoption or user enablement efforts within a business function
Comfortable defining measures of success and using data to evaluate outcomes

Nice to Have (not required)

Music industry experience; media & entertainment adjacency (rights, royalties, metadata) a plus
Airtable certification or deep hands-on Airtable expertise (our current core platform)

A Note on Applying

We encourage you to apply even if you don't check every box

What we give you:

You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next
Time off for a winter recess