Business Solutions Specialist - PDEGO

This Business Solutions Specialist supports a dedicated portfolio of business units spanning US and international markets, serving as a business-facing, execution-focused role working closely with the Senior Specialist and Architect on larger technical or architectural decisions.

What you'll do:
Serve as the day-to-day point of contact for your assigned business units' stakeholders
Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders
Build and maintain business systems, automations, and workflows
Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect
Support data migrations for assigned business units
Escalate bigger technical or architectural questions rather than solving solo

Identify and develop power users within each business unit who can extend training to their broader team
Run basic training sessions and office hours with end users on using AI tools (e.g., Claude Cowork) for their own recurring tasks; gather feedback on adoption
Track adoption/usage of the solutions you support and help report on outcomes

Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalate questions to the Senior Specialist/Architect
Document your work using established templates and playbooks so patterns can be reused across BUs
Coordinate across time zones with the global team members and stakeholders

Who you are:
2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes
Comfortable running point with business unit stakeholders on day-to-day requirements and testing
Solid process-mapping and documentation skills
Tool-agnostic and eager to learn new platforms as needed
Nice to Have (not required):
Music industry experience; media & entertainment adjacency a plus
Hands-on Airtable experience (current core platform)
Hands-on A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini
Interest or early experience coaching end users on self-service AI tool use

What we give you:
You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next
Time off for a winter recess

New York Pay Range

$100,000 - $110,000 USD