Manager- Ocean Carrier Services II Operations

The Manager - Ocean Carrier Services Operations Optimization II role collaborates with senior leaderships to drive commercial and operational initiatives, emphasizing trade lane development, and cargo segment strategies for High and Heavy equipment manufacturers. This person will be responsible for overseeing daily communications, gathering and analyzing shipment forecasts, addressing rate inquiries, and facilitating cross-functional coordination and special projects.

Responsibilities

Oversee monthly vessel allocation and scheduling, ensuring optimal utilization of assigned vessels
Maintain effective communication with High and Heavy customers as well as the commercial and operational teams in the United States and Mexico to coordinate and align regional strategies
Provide operational and strategic support to Trade Lane Managers overseeing key shipping routes, including U.S to Middle East, U.S to West Africa, East Coast to West Coast South America, and Mexico to U.S East Coast (USEC) trade lanes
Oversee and facilitate the collection of outstanding payments for ocean freight services, ensuring timely receipt of funds, and maintaining accurate accounts receivable records
Actively engage in system enhancement meeting and contribute to ongoing accounts receivable (AR) discussions, focusing on process optimization to improve efficiency and effectiveness
Consistently deliver exceptional service that exceeds customer expectations, ensuring satisfaction at every interaction
Oversee and optimize existing Electronic Data Interchange (EDI) data transfers to ensure seamless and secure information exchange
Collaborate on the implementation of new EDI integrations, including third-party applications like FreightVerify, to enhance system efficiency and data accuracy
Direct and manage team efforts, ensuring that all tasks are completed in line with organizational expectations and quality benchmarks
Provide guidance and mentorship to team members, ensuring their growth and alignment with organizational objectives
Conduct in-depth market research across all trade sectors by leveraging third-party research tools and industry networks to gather and analyze relevant data
Cultivate and strengthen relationships with both new and existing clients to effectively promote Hyundai Glovis's comprehensive logistics solutions
Provide comprehensive assistance for global sport rate inquiries and requests, ensuring timely and accurate responses that meet Federal Maritime Commission (FMC) regulations
Conduct thorough reviews of all customs documentation, including Automated Manifest System (AMS), Importer Security Filing (ISF), and Foreign Remaining On Board (FROB) entries to guarantee adherence to regulatory requirements
Other duties as assigned
Compensation

$115,000-$130,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

Excellent written and verbal communication skills Required
Proficient PC skills - Outlook, Word, Excel, PowerPoint, and database systems Required
Strong ability to identify and correct errors Required
Detail oriented with ability to work in deadline-driven environment Required
Knowledge of RoRo business and management principles Required
Proven ability to lead cross-functional teams in fast paced environment Required
Education & Experience

Bachelors Degree Required
7 - 10 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Terminal Manager Required
8 - 13 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Terminal Manager Preferred
4 - 7 Years of Supervisory Experience Required
7 - 10+ Years of Supervisory Experience Preferred
Specialized Trade Training Preferred
HAZMAT Training Certificate Preferred