Commercial Operations Analyst

What can you expect from the position?

1. Cross-Functional Channel Operations

Serve our Sales, Go-To-Market (GTM) teams, and external distribution partners. Support day-to-day channel operations by providing operational insight to help gain clarity on dispute escalations, providing robust data validation on adoption reports and billing activities
Conduct audits and analysis of 3rd party adoption reports to identify trends, discrepancies, and opportunities

2. Data Integrity & Reconciliation

Audit and maintain metadata accuracy for channel partners across systems
Track, document, and resolve data errors across multiple platforms

3. Process Improvement & Automation Initiatives

Drive continuous process transformation across channel operations and optimize the Billing Controls Initiative to increase overall departmental efficiency
Assist in the curation and maintenance of Salesforce (SFDC) data to ensure consistency and integrity

4. Operational Project Support & Subject Matter Expertise

Support critical operational initiatives by collaborating directly with external distributors, transaction managers, and internal stakeholders to ensure seamless onboarding and distribution workflows
Provide backup support for rental and Amazon 3P processing and manage system and data updates as needed

5. Documentation

Develop and maintain process maps for key operational workflows to support efficiency and scalability
Build and maintain dashboards to support billing controls and operational visibility

We’re looking for someone with:

Bachelor's degree in related field or at least 3 years of relevant professional experience
Strong analytical and problem-solving skills with exceptional attention to detail
Advanced proficiency in Microsoft Excel (including formulas, pivot tables) and broader Microsoft Office Suite
Experience working with SQL and data visualization tools such as Power BI or Tableau
Ability to manage, reconcile, and validate large datasets across multiple systems
Strong communication skills with the ability to collaborate effectively across internal teams and external partners
Proven ability to track errors, identify root causes, and implement solutions
Process improvement mindset with demonstrated experience identifying inefficiencies and driving operational enhancements
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Working knowledge of CRM/ERP systems (Salesforce preferred)
Basic understanding of data governance, metadata management, and system integrations
Preferred:

Familiarity with the course material distribution landscape within the Higher Education market
Experience with Business Intelligence querying and tools (e.g., SQL-based reporting, Alteryx)