Medical Assistant / Front Desk Administrator

The Medical Assistant / Front Desk Administrator (MA/FDA) is a role that makes a positive impact in patients' lives through providing excellent customer service. This team player personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience.  The MA/FDA will also prepare patients for their treatment and assist the doctor in providing clinical care.

Essential Functions, Job Duties & Responsibilities:
Greet patients upon arrival and/or accompany patients to examination room
Be approachable and available to answer any questions and assist with completing the required forms 
Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts 
Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form 
ModMed EMR - Clinical entries
Prepare and maintain treatment rooms
Obtain patient medical history, medication and immunization records
Maintain patient confidentiality, abiding by all HIPAA and OSHA requirements
Prepare and assist with procedures and treatments as necessary
Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments 
Perform sterilization techniques
Perform an inventory of supplies and equipment, replacing as needed
Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly 
Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism 
Answer emails and voicemail messages as required, promptly and courteously 
Scan and process additional paperwork into the patient EMR, as necessary 
Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information 
Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly 
Work collaboratively with other employees to achieve specific team goals
Any additional duties necessary to run office efficiently

Education & Experience:
Medical Assistant Certification preferred
2+ years’ Medical / Clinical experience preferred
Knowledge of EMR computerized processes and data entry procedures

Skills and Abilities:
Positive attitude, trustworthy, accountable, responsible, and self-motivated
Ability to multi-task and work in a dynamic environment. 
Excellent time management and the ability to prioritize direct patient care 
Calm, professional demeanor 
Friendly, courteous, and service minded 
Efficient, thorough, and detail-oriented 
Team player with a focus on always improving the patient experience