Hospitality Associate

The Role
The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the Pittsburgh market, you will have end-to-end ownership over the guest experience onsite at The Maverick location.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).

Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Attributes
Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.
Proactive Communicator: Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration.
Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Handy: Comfortable with using a toolkit, physically and metaphorically. Approaching ‘problems’ as opportunities and showing the initiative to devise solutions.
Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.
Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.
Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Required policy information:
This role requires regular access to reliable transportation to and from work.
Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction.
Key Initiative: Identify and solve guest service issues through proactivity.
Key Initiative: Improve guest service scores with verbal, written, and over the phone communication with our guests.
Role Objective 2: Engage our guests and community.
Key Initiative: Establish a well vetted list of local recommendations.
Key Initiative: Build relationships with local favorites and encourage partnerships.