Operations Manager

ABA company is seeking an experienced Operations Manager to lead our daily administrative workflows, optimize multi-state performance, and drive strategic growth for our ABA therapy programs. In this role, you will partner closely with clinical leadership to ensure high standards of care while building repeatable, scalable business systems.

Location: This is a full-time, in-office position based in Williamsburg, Brooklyn, NY.

Key Responsibilities:

• Operations Management: Oversee daily workflows, client onboarding, scheduling efficiency, and CRM maintenance.
• Financial & Budget Oversight: Manage P&L performance, labor costs, budgeting, and operational KPIs.
• Compliance & Payer Relations: Ensure adherence to state regulations, accreditation standards, and insurance authorization workflows.
• Cross-Department Collaboration: Partner with clinical directors and talent acquisition to support staffing models, hiring, and brand marketing.
• Growth & Expansion: Execute market-entry strategies for new regional locations.

Qualifications:

• Industry Knowledge: Strong familiarity with ABA therapy models, insurance authorization, and billing practices.
• Core Skills: Demonstrated strength in P&L budgeting, process improvement, leadership accountability, and cross-functional communication.
• Preferred Experience: Prior experience in progressive healthcare or behavioral health management, including multi-site oversight, is highly desirable.