Head of Delivery

Responsibilities
Design the delivery foundations: onboarding playbook, reference architectures for SaaS, hybrid and on-premise, production runbooks, tooling and standards.

Own flagship deployments hands-on: specification, configuration, integration, testing in production, go-live and hypercare.

Orchestrate execution across product, engineering, security and sales. You are the single point of intent and the master of schedules: milestones, dependencies, steering committees, escalations.

Provide hands-on support alongside client teams: troubleshoot, fix, unblock.

Hire and lead the delivery team: forward deployed engineers, solutions engineers and solutions architects. You size it, you recruit it, you run it.

Build a catalogue of packaged, fixed-price delivery offers: implementation, migration, partner certification.

Collaborate with sales on implementation plans, statements of work and RFP responses.

Feed everything specific back to product so it becomes standard. Improve documentation and developer guides along the way.

Requirements
10+ years across delivery, solutions engineering, forward-deployed engineering or enterprise integration, including team leadership.

Track record of putting mission-critical systems into production at banks, financial institutions or large enterprises.

Experience building or scaling a delivery or professional services function: methodology, playbooks, hiring.

Strong program management: multi-team orchestration, schedule ownership, executive reporting. Comfortable being accountable for dates.

Still technical. Strong in TypeScript or similar languages with proven API experience (REST). You can sit with a client engineer and fix the problem.

Deep knowledge of cloud (AWS, GCP, Azure, IBM, Thales a plus), Kubernetes, ECS, microservices, and serverless.

Solid understanding of enterprise security frameworks (ISO 27001, SOC 2, NIST).

Excellent communicator, from engineering pairing sessions to bank steering committees.

Knowledge of blockchain and financial workflows strongly preferred.

Willing to travel to client sites worldwide.