Account Manager - OEM

DUTIES AND RESPONSIBILITIES

Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer.

Enhances sales and provides resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge and coordination of external (i.e. suppliers) and internal resources.

Ensures the integrity and growth of the gross margin performance of the aligned customers. Leads the growth-focused initiatives in this space while working collaboratively with the RBDM (where applicable), RSM, Directors of Account Management, Directors of Sales, and others in the organization.

Ensures that purchase orders, VMI and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors and initiating preventive steps, handle cancellations, debits and credits.

Expedites orders to make the delivery time and monitoring for past due orders.

Maximize the integration of ERP (Enterprise Resource Planning) system tools into all areas of company daily activities.

Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems.

Collaborates with Regional Sales Managers to determine necessary strategic sales approaches.

Enters new customer data and update changes to existing or new accounts in the corporate database (TdF).

Quotes products for customers.

Communicates brand identity and corporate position.

Supplies customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information), while following AIS policy and guidelines for all special prints are sent through the print review process

Visits customer and/or supplier locations.

Attends trade shows as required.

ISO Compliance

Attends periodic training where applicable

Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

Participation in special projects and performs additional duties as required

QUALIFICATIONS

What You Need:

Bachelor's degree or minimum five years of Industrial Distribution Inside Sales experience required.

Must be a master communicator in all aspects, in person, written and verbally. This translates into providing concise and detailed information presented in a professional manner both in content and in tone.

Ability to persuade, convince, clarify and determine what is needed to make the sale.

Be agile and adept at negotiations, being mindful of the bottom line as well as securing the relationship and the sale.

Skilled at organizing tasks, prioritizing time while being keenly aware of deadlines and the sales pipeline. Proficient at following up and keeping all parties informed of pertinent information.

Have fine-tuned analytical skills to evaluate problems and challenges and develop solutions, having a determined and get to yes outcome.

Must be skilled and experienced using all Microsoft Office applications, with an emphasis on Excel and Outlook.

Confident and able to pivot and adjust and adapt to changes or to make changes.

Basic Blueprint Reading (Engineered drawings and specifications)