Inside Sales Agent

Position Purpose

To provide superior customer service to customers and sales representatives by handling incoming calls, updating customer accounts, answering customer inquiries, entering written and verbal fabric orders, scheduling appointments for sales reps, offering reselect options to customers and verifying orders.

Qualifications

•    Bachelor’s degree or equivalent experience

•    Minimum of 2 years customer service experience required

•    Must have excellent customer service skills

•    Ability to multi-task

•    Ability to work under pressure on time sensitive issues

•    Positive, professional, friendly, and customer focused attitude

•    Ability to plan and prioritize workload

•    Must have MS Word, Excel, Outlook, PowerPoint proficiency

•    Must have a desire to work in a fast-paced environment

•    Textile industry experience is a plus

Essential Functions and Key Activities

•    Be familiar with the Outside Sales Core Competencies

•    Facilitate the sales process by add-on selling, informational gathering, probing, offering reselects, relationship building with clients

•    Answer incoming calls and complete outbound calls in a timely manner

•    Process verbal and written fabric orders by typing information into the order processing system

•    Monitor reports, providing information to customers, maintaining customer accounts, responding to customer voice mails and e-mails, providing feedback to the Outside Sales department, information sharing capability within CRM database

•    Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT

•    Continuously increase product, technical and system knowledge in order to assist internal and external customers

•    Assist outside sales team with special requests

•    Assist customers with problems that arise

•       Observe and obey all company safety procedures and practices

•        Live in the Chicago, IL area and work a hybrid schedule of 4 days in office and 1 day remote