Revenue Operations Associate

About the job
Kalogon, a smart seating startup based in Melbourne, seeks a Revenue Operations Associate to help as we scale sales for our award-winning products: Orbiter Med, Orbiter Classic, and Booster. The ideal candidate will have experience supporting sales and finance teams with accurate, timely quoting. You must be an excellent communicator, quick learner, and flexible to meet the needs of a dynamic organization. You will work with sales, finance, and production to provide accurate sales quote documents, convert quotes to POs, and produce packing slips.
This is an excellent opportunity for people interested in learning about the complex rehabilitation technology (CRT) space.
Key Duties
QuotingRespond to sales quote requests in a timely way with accurate information to meet internal service level agreementsBe extremely familiar with Kalogon’s products so that each quote reflects the reality of what can be producedStay abreast of any product, pricing, or partner agreement changes that may impact quotingEnsure questions related to being able to quote are appropriate escalated and that the sales team is kept abreast of lingering questionsBecome a master of all Kalogon’s internal quoting processes, procedures, and tools and be able to communicate and document product feedback, bugs, or other issues so that team members can take actions on itemsWork with sales and marketing teams to identify and address upstream issues that impact time to quote or quoting accuracy so that the team can create efforts to reduce issues and increase customer satisfaction Collaborate with Customer Service and other internal groups to expand and update FAQs related to quotingEnsure the sales team has critical information key activities within their accounts.
Ordering, Invoicing & Packing Slips
Work closely with sales, finance, and production to convert orders when Kalogon receives POs and approvals by entering the order with 100% accuracy
Produce packing slips
Work with finance team on when invoices are ready to send
Follow internal processes for all key activities, ensuring systems are up-to-date
Skills & Experience
3 - 5 experience in sales, finance, or customer service
Excellent attention to detail
CRT Experience desired
Must be good at email communications and working with internal team members
Adaptable to changing environments and ever-improving processes
Fast learner
Technical aptitude and ability to understand products and to use CRM and other internal systems