Scheduler I - Clinician - Staff Scheduling

PRIMARY FUNCTION

The primary function of the Scheduler I is to monitor, review, and coordinate clinical/lab department and clinician staffing needs for Pediatric Associate Medical Offices ensuring staff appropriately to meet the staffing budgets for each location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Monitors and reviews clinical department & clinician staff schedules daily for staffing vacancies and assists Practice Managers in coordinating clinical department and clinician staffing needs to ensure offices run smoothly and that clinicians have adequate coverage.

Makes necessary adjustments to employee's work schedules and hours as necessary [by communicating with staff, Practice Managers, & Clinicians] to ensure proper office coverage. Informs the Practice Managers in the cases of unexpected absences or schedule changes in their respective offices.

Enters accounts and publishes current staff & clinician schedules in QGenda system. Approves or denies employee and clinician schedule change requests [such as requests to swap schedules or requests to work additional shifts] via QGenda.

Trains new clinical staff, clinicians, and Practice Managers on how to use Qgenda system.

Backfill the schedule as necessary due to long term events such as FMLA and departing providers/employees; as well as short term events such as minor illness, family emergencies, jury duty, call outs, PTOs etc.

Reviews staffing reports sent by the Practice Managers to ensure the information is accurately reflected in QGenda.

Identify short-staffed sessions using independent judgment to determine if open opportunities are required. Make phone calls and send e-mails to obtain coverage for short, staffed offices. Determine if extra pay or OT is appropriate.

Acts as backup to Scheduling Template Specialist to open and close templates in XPM (patient appointment scheduling system).

Assists with obtaining floater credentials and certification renewals.

On-Call Weekends include managing issues that arise in the weekend offices, handling call outs from 6:00 AM until 9:00 PM as well as monitoring XPM for a minimum of 10:00 AM until Noon to determine if any changes need to be made. Maintain availability after changes are completed.

QUALIFICATIONS

EDUCATION:

High school diploma/GED or equivalent required.

Experience may be commensurate with education.

EXPERIENCE:

Minimum 1 years’ experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of computers required.

Must be able to multitask.

Analytical thinking

Ability to communicate clearly with others verbally and written.

Ability to assess emergency staffing situations and act accordingly.

Ability to plan, prioritize, organize, and direct.

Skill in identifying problems, researching, and recommending resolutions.

Ability to maintain effective working relationships with staff and management.

Ability to pay extreme attention to detail.

Knowledge of computer required to include Microsoft applications such as word & outlook.

TYPICAL WORKING CONDITIONS

Non-patient facing

May rotate working in the office and remote/telework.

Indoor Work

Operating Computer

Reach Outward

Manual Dexterity

Reach above Shoulder

Lift/Carry 10 lbs. or less.

Push/Pull 12 lbs. or less.

Sitting

Walking

Squat or kneel.

OTHER PHYSICAL REQUIREMENTS

Vision

Sense of sound

Sense of touch

Ability to wear Personal Protective Equipment (PPE)

PERFORMANCE REQUIREMENTS

Maintains strictest confidentiality.