Case Manager-Supportive Housing

THE ROLE
The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

WHAT YOU WILL DO
Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

WHO YOU WILL BE
Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.
OR
Associate degree with three (3) years of direct client-facing human services experience.
Experience working with supportive housing, homeless services, family services, or related human services programs.
Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
Experience working with diverse and vulnerable populations.
Familiarity with public benefits systems, housing programs, and community resources.

Travel Required
No.