Claim Specialist - Property Field Inspection

Responsibilities

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

Conduct on-site inspections and assessments of property damages for both residential and commercial claims
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Investigate and adjust both personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Where you'll work: This position is located in Baltimore, MD. Competitive candidates should reside within one of the listed zip codes and will service this same territory:

21001 21005 21009 21010 21013 21014 21015 21017 21028 21034 21040 21047 21050 21051 21052 21053 21057 21078 21082 21084 21085 21087 21111 21120 21128 21131 21132 21154 21156 21160 21161 21162 21205 21206 21213 21219 21220 21221 21222 21224 21225 21226 21230 21231 21234 21236 21237 21287

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate:

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training.
A valid driver's license is required
Preferred:

Bachelor's Degree in a related field or equivalent work experience in Property Claims
Strong candidates with relevant coursework and internship/fieldwork experience are encouraged to apply
Strong knowledge of property insurance policies, coverage and claim handling practices
Knowledge of both residential and commercial building construction
Water mitigation inspection experience
Xactimate, XactContents
Additional Details:

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

Potential starting salary range: $69,398.62 - $99,000.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary