Director of Coordination

Director of Coordination | Brooklyn, NY $120,000 - $140,000

About the Role

This role runs point on care coordination for a high-volume, NYS-licensed home care agency. You'll own staffing continuity, overtime control, and performance across the coordination team, working directly with HR, Payroll, Recruitment, Nursing, Intake, and Retention to keep cases covered and complaints down. It's a senior operational seat for someone who's managed high-census coordination teams before and knows the difference between a scheduling hiccup and a real staffing crisis.

Key Responsibilities

Team Leadership

Lead and manage Care Coordinators and Coordination Supervisors

Enforce performance, responsiveness, and documentation standards

Staffing & Compliance

Ensure full staffing of authorized cases and rapid response to callouts, emergencies, and difficult-to-service cases

Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with labor laws and agency policy

Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes

Cross-Functional Collaboration & Reporting

Partner with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges

Address caregiver and patient complaints related to scheduling or communication and implement corrective actions

Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report to leadership with improvement plans

Qualifications

At least 2 years of experience in home care coordination

Minimum 5+ years in a leadership or management role in home care

Strong working knowledge of NYS home care regulations and labor considerations

Proven experience managing high-volume, fast-paced coordination teams

Experience with HHA Exchange

Experience overseeing multi-region or high-census coordination teams

Strong communication, accountability, and problem-solving skills

Benefits:

401(k) matching

Health, dental, and vision insurance

Disability insurance

Life insurance

Family leave

Paid orientation and training

Paid time off and holiday pay

Referral program

Interested? Send your resume to: [email protected]