Patient Engagement Associate

Overview

Performs both telephonic and written outreach activities to engage patients on self-management and gap closing activities; and utilizes, updates and maintains patient registries. Schedules appointments for patients and updates electronic medical record as required.

Responsibilities

Performs telephonic outreach based on patient registries and gaps in care reports
Engages patients to participate in self-management and gap closing activities
Maintains records of all outreach activity on each member/patient
For members who are unresponsive to three telephonic outreach calls, Navigator will mail outreach letters and maintain records of these activities
Schedules appointments for members/patients in the electronic appointment system with the appropriate provider
Updates and maintains health maintenance templates on all patients
Updates and maintains registries accurately and in a timely manner.
Prepares reports for individual providers of outreach activities to their individual assigned members
Provides reminders to Providers of members who are scheduled for appointments and the services that need to be completed to meet compliance
Outreach to or visits provider offices to request and/or retrieve needed documentation to update registries and electronic health records
Screens members/patients for health home eligibility and ensures appropriate referral is completed.
Tracks hospital admissions to ensure that patients receive appropriate follow-up appointments after discharge
Huddle with or communicates with patients’ care team as needed
Communicates member/patient concerns to the care team as needed
Works with a designated point-of-contact at each practice to ensure timely resolution of issues

Qualifications

Education:

High School Diploma.

Bachelor’s degree preferred.

Experience:

Knowledge of Medical Terminology and Coding

Experience with HEDIS requirements

Skills:

Microsoft Excel

Microsoft Word

Microsoft Access

Other Skills:

Excellent Customer Service skills

Good oral and written communication skills.

Good interpersonal skills.

Good organizational skills.

Speaks, reads and writes English to the extent required by the position.