Senior Infrastructure Project Engineer

Job Summary:

The Senior Infrastructure Project Engineer is responsible for designing, planning, and delivering complex IT projects that fall outside standard managed services agreements. This role combines strong technical execution with ownership of project design, documentation, timelines, and budgets. The Senior Infrastructure Project Engineer ensures projects are delivered according to best practices, aligned with client requirements, and ready for seamless handoff to the service team.

Key Responsibilities:

Client Onboarding & Discovery

Lead technical onboarding, discovery, and environment assessments for new clients
Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups, monitoring)
Ensure environments are fully documented and integrated into internal systems
Act as the technical lead through onboarding until transition to steady-state support

Project Design & Planning

Design technical solutions that meet client business needs
Create clear scopes of work, estimates, and project work plans
Define project phases, tasks, dependencies, resources, and checklists
Identify risks, dependencies, and out-of-scope work early

Project Implementation

Execute projects according to approved plans and standards
Track project progress, hours, and scope alignment
Identify and escalate change order needs when scope changes
Deliver secure, scalable, and supportable solutions

Network & Infrastructure Engineering

Design and implement network, server, cloud, and migration projects
Work across routing, switching, firewalls, VPNs, wireless, and hybrid environments
Assess existing environments and recommend improvements

Documentation & Standards

Maintain accurate project documentation, diagrams, and ticket notes
Ensure documentation is complete and usable for service and support teams
Contribute to standardized templates, checklists, and project processes

Leadership & Collaboration

Mentor junior engineers during project work
Coordinate with Project Managers, Account Managers, and Client Success teams
Provide feedback on recurring issues and process improvements