Benefits Coordinator

Our growing homecare agency is seeking a compassionate, detail-oriented professional who thrives in a fast-paced, front-facing environment and genuinely enjoys helping others.

The ideal candidate has experience supporting employees with benefits and HR processes, communicates effectively with diverse audiences, and is confident handling a high volume of incoming and outgoing calls with clarity, patience, and exceptional customer service. They ensure smooth and accurate processes while building trust through every interaction, representing the organization positively and demonstrating a commitment to creating a supportive experience for those they serve.

Key Responsibilities:
Manage high volume of calls and inquiries related to HR, benefits and payroll.
Process HR forms and employee updates in HHAX and payroll system, including:
Change of address and demographic updates.
Direct deposit setup for new and existing employees.
Tax information, rate changes, and benefits adjustments.
Handle Wage Parity Flex and benefits processing and inquiries.
Enroll and disenroll caregivers in benefit plans.
Coordinate and administer the caregiver corrective action and discipline process in partnership with the Director of Field HR. Review disciplinary matters, prepare and maintain documentation, communicate with caregivers and coordinators, monitor corrective action plans, ensure timely completion of all required follow-up steps, and maintain consistency and compliance with organizational policies, procedures, and applicable regulations through final resolution.
Support caregiver retention, quality assurance, and caregiver engagement initiatives by conducting follow-up outreach, addressing concerns to enhance the caregiver experience, monitoring trends and opportunities for improvement, ensuring adherence to established standards and processes, coordinating caregiver recognition and incentive programs, tracking participation and outcomes, and collaborating internally to promote engagement and continuous improvement.
Prepare and review payroll reports.
Generate and analyze Empeon data reports.
Compile and maintain additional HR and Benefit related reports as needed.
Maintain accuracy, confidentiality, and compliance in all HR records.
Provide interpretation and translation support.
Cover for coworkers when needed.
Support the HR team with additional tasks as required.

Qualifications
2+ years of customer service experience required; HR or benefits experience preferred
Strong problem-solving, critical-thinking, and decision-making skills
Calm and professional under pressure, with the ability to resolve issues within established policies
Highly organized, detail-oriented, and accurate
Comfortable with HR systems and able to learn new technology quickly
Strong commitment to confidentiality, compliance, and accuracy
Dependable, flexible, and collaborative
Passion for HR and benefits with a strong commitment to providing excellent employee support
Bilingual in Creole, Russian, Mandarin/Cantonese, or Spanish preferred